Refund policy

Return & Refund Policy

Last updated: May 15, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Be returned within 30 days of delivery
  • Be in its original condition with all tags attached
  • Not be a customized or personalized item
  • Not be a final sale item

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@cayura.shop. We will respond to your email within 1-2 business days with further instructions. Please provide your order number, reason for return, and any other relevant details to ensure a smooth process.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary and may take a few extra days to reflect in your account.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then, contact your bank or credit card company as it may take some time before the refund is officially posted. If you've done this and still have not received your refund, please contact us at support@cayura.shop and we will look into the matter.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying the return shipping cost. For orders over $75, we recommend using a trackable shipping service to ensure the item is delivered to us safely. This will also provide you with a tracking number to monitor the status of your return.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at support@cayura.shop. We're here to help and want to ensure you have a positive experience with Cayura.